Refund policy

30-day returns

you may request a return within 30 days of delivery for unused items. for a voluntary return, the item must be unworn, unwashed and in its original condition. please include your order number and tell us which item you want to return. where the law gives you additional return, cancellation or refund rights, those rights apply.

how to request a return

email customerservice@nonopeanddont.com or reply to your order confirmation within 30 days of delivery. we’ll provide return instructions and the correct return address. customers pay return postage for voluntary returns, except where the law requires otherwise. if you want a different size or color, you can request a return and place a new order.

damaged, faulty, or incorrect items

contact us as soon as possible with your order number and a description of the issue. photos are helpful if available. we’ll arrange any required return at our expense and provide the appropriate replacement, repair, or refund under applicable law. our 30-day voluntary return window does not limit your rights for faulty goods.

refunds

we’ll notify you when we receive and check your return. approved refunds go to the original payment method. for voluntary returns, the original shipping charge is refundable only where required by law. your bank or payment provider may take additional time to post a refund.

statutory cancellation rights

where eu or uk distance-selling rules apply, you may withdraw from an eligible purchase by telling us within 14 days of delivery and returning the goods within 14 days after you tell us. send a clear statement that you wish to cancel to customerservice@nonopeanddont.com or reply to your order confirmation. we’ll refund the item and the cost of standard outbound delivery as required by law. we may wait until we receive the goods or proof of return where the law allows. standard catalog apparel is covered by this policy even though we make it after you order.